The Crossbeam Global Services organization provides expertise through a comprehensive portfolio of solutions – from consulting and training to implementation and ongoing service. The Global Services organization offers access to an online knowledgebase and product documentation, hardware repair/advanced replacement, and Crossbeam platform upgrades.

We provide:

• A single point of contact for all your security infrastructure needs
• Flexible hardware and optional on-site personal offerings
• 24x7x365 worldwide online and on-call support

Support Options
Customers have the option of purchasing Basic, Premium, and Ultra support direct through Crossbeam or through a Crossbeam Accredited Service Partner (CASP).

Online Technical Support Center
Customers and partners with active support contracts have access to a number of technical resources, including a knowledgebase, technical bulletins, documentation, release notes, as well as a reporting application for submitting and reviewing support requests.

Advanced Solutions
Additional support options are available for purchase, including our Fast Plus program featuring next day hardware replacement.